In cases where the HVAC system has shown issues within the first year of use, the first step should be calling the installing dealer. Typically, dealers will claim responsibility for labor as well as parts for the first year after the installation. In fact, they tend to go the extra mile in cases where they have installed a unit that has since proven to fail. However, these dealers don’t tend to feel the same sense of responsibility when dealing with units they themselves have not installed. If it’s not clear who the installing dealer is, the homeowner can call the manufacturer’s customer help line to find out.
In cases where the HVAC system has been installed over one year ago, there can still be benefits to working directly with the installing dealer. However, having a second opinion might also be useful. In any case, before proceeding with consulting a new contractor, it’s important to answer a few central questions related to the warranty. First, is there a “warranty processing fee” involved in dealing with the contractor? Certain contractors bill homeowners a warranty processing charge meant to be allocated to replacement parts despite being under warranty. This cost is compounded over the labor charge and is meant to offer the contractor compensation for the cost of taking care of the manufacturer’s warranty process. This fee can be negotiable if it’s addressed up-front. The second question to answer is how the parts that are replaced under the warranty will ultimately affect the fee. In most cases, warrantied parts should be taken out of the cost of the bill.
It’s best not to assume that the HVAC contractor will check the homeowner’s warranty themselves – it’s best to find out directly from the manufacturer whether the equipment ls still covered by the warranty. When calling the manufacturer, have the serial number, model number, and if possible, the date of installation ready. Once the unit is confirmed to be under warranty, homeowners can speak to the contractor. If it isn’t, the homeowner might pay the full retail price for a component that the contractor acquired at wholesale cost. Throughout all stages, it’s important to keep receipts , documentation, and invoices. These will be incredibly valuable during potential resolution stages should any issue arise along the way.
A Second Opinion
Homeowners might be unlucky enough to be dealing with a Leesburg ac repair contractor who hasn’t made any advances on the issue despite having made several service calls. In these cases, it might be time to call for a second opinion. However, it’s important to be patient, as the issue might simply be difficult to diagnose.